Shipping Policy
Shipping origin
All orders are dispatched from Slovakia.
We primarily use Slovak Post and other shipping providers depending on the destination, package size, weight, and availability.
Shipping availability
Shipping availability depends on the destination and the product being ordered.
Large sculptures are subject to stricter weight and dimensional restrictions than posters. As a result, some destinations may be unavailable for sculptures even when posters can be shipped there.
The United States is currently unsupported for both posters and sculptures due to recent customs changes affecting several shipping services. An alternative delivery method may be possible in some cases. More can be read here.
If shipping to your destination is unavailable during checkout, please contact us before placing an order. We may be able to arrange an alternative shipping method, which may involve additional shipping costs or longer processing times.
Shipping costs
Shipping costs are calculated based on the destination, package size, weight, and selected shipping method. The applicable shipping cost will be shown during checkout where available. Shipping rates may change between production batches due to changes in manufacturing costs, materials, carrier rates, customs requirements, and other operating costs. Prices and shipping rates displayed at the time an order is placed will apply to that order and will not be changed retroactively.
If an alternative shipping method is arranged after an order has been placed, any additional shipping cost will be agreed with the customer before the shipment is dispatched.
Processing and delivery times
Orders are generally processed and dispatched after payment has been received.
Estimated delivery times depend on the destination and shipping provider. Delivery estimates are not guaranteed and may be affected by carrier delays, customs procedures, public holidays, or other circumstances outside our control.
Customs and import charges
For shipments outside the European Union, the recipient may be responsible for customs duties, import taxes, or other fees imposed by the destination country.
These charges are not included in the product or shipping price unless explicitly stated otherwise.
Unavailable destinations
If we are unable to ship an order to the selected destination using an available shipping service, we will contact the customer to discuss possible alternatives.
If no suitable shipping method can be arranged, the order will be cancelled and the customer will receive a full refund for the affected order.
Damaged or lost shipments
If a shipment arrives damaged or appears to have been damaged during transport, please contact us as soon as possible and provide photographs of the package and its contents.
Shipping claims may be subject to the terms and procedures of the shipping provider.
Changes to shipping services
Shipping services, prices, destination availability, weight limits, and customs requirements may change. We reserve the right to modify the available shipping methods and destinations accordingly.
Returns & Refunds policy
14-Day Right of Withdrawal
If you are a consumer in the EU, you generally have the right to withdraw from your purchase within 14 days of receiving the sculpture, without giving a reason, subject to applicable legal exceptions.
To exercise this right, contact us at support@blytical.store within the withdrawal period and include your order number.
After contacting us, the sculpture must normally be returned in accordance with the applicable withdrawal rules. We will provide return instructions before you send anything back.
Refunds will be made using the original payment method in accordance with applicable law.
If the returned item has been handled beyond what is necessary to inspect its nature, characteristics and functionality, you may be responsible for the resulting reduction in value.
Damaged on Arrival / Defective Products
Due to the nature and value of our products, every sculpture is inspected and documented before shipment to ensure it meets our quality standards.
If your sculpture arrives damaged or you believe it has a manufacturing defect, do not attempt to repair, modify, or immediately return it.
Contact us at support@blytical.store and provide:
Order number
Photographs of the sculpture
Photographs of the packaging and shipping label
A brief description of the damage
We will review the information and provide instructions for the next steps. Depending on the circumstances, we may request additional photographs or arrange for the sculpture to be returned for inspection.
If the damage occurred during shipping or the product is defective, we will work with you to resolve the issue fairly and in accordance with your statutory consumer rights.
Please retain the original packaging until the issue has been resolved, as it may be required for inspection or a shipping claim.